Legal
Privacy Policy
How we handle information submitted through inquiries, audits, and client work.
Who we are
Information we collect
We collect information in the following ways:
- Information you provide - When you fill out a contact form or request a site audit, we collect your name, business name, email address, phone number, trade type, service area, and any project details you share.
- Operational data - If you become a client, we may retain project communications, deliverables, and business information required to provide services.
- Technical data - Our hosting and infrastructure providers may process standard server data such as IP address, browser type, and request metadata for security, delivery, and reliability purposes.
Analytics and cookies
We use analytics tools to understand how visitors interact with our website and to improve our services:
- Google Analytics - We use Google Analytics to track visitor behavior, including pages visited, time on site, referral sources, device type, browser, approximate geographic location (derived from IP address), and interaction data such as clicks and form submissions. Google Analytics may use cookies or similar technologies. You can learn more about how Google uses data at google.com/policies/privacy/partners.
- Cloudflare Web Analytics - We use Cloudflare Web Analytics for performance monitoring and traffic analysis. This service operates without cookies and does not collect personal data under standard configurations.
Cookies: Our website and third-party analytics providers may use cookies and similar technologies. You can control cookie preferences through your browser settings. Disabling cookies may affect site functionality and your experience.
We use analytics data solely to improve our website, understand visitor behavior, and measure the effectiveness of our content. We do not share analytics data with third parties for advertising purposes.
How we use your information
- To respond to your inquiry and deliver the services you request
- To communicate about proposals, projects, and deliverables
- To maintain, secure, and improve our website and service operations
- To send occasional service-related updates when relevant to your inquiry or engagement
- To analyze website usage and improve user experience through analytics tools
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
How we share your information
We share information only with providers who help us operate our website or deliver services:
- Hosting and infrastructure providers - To securely serve the website and keep it available
- Email and communication tools - To deliver replies, project updates, and transactional messages
- Payment processors - To securely process invoices when applicable
- Analytics providers - To measure website performance and visitor behavior (Google Analytics, Cloudflare Web Analytics)
These providers may access information only as needed to perform their services on our behalf and are bound by their own privacy policies.
Data retention
We retain inquiry and project data for the duration of our business relationship and for a reasonable period afterward for record-keeping, support, and legal purposes. You may request deletion of your data at any time by emailing us.
Your rights
You may request to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your data, subject to legal obligations
- Opt out of non-essential communications at any time
To exercise any of these rights, email hello@tradesiteforge.com with the subject line "Privacy Request."
Security
Our website is served over HTTPS and includes technical safeguards such as security headers and access controls intended to protect submitted information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
Children's privacy
Our services are directed to business owners and decision makers and are not intended for anyone under 18. We do not knowingly collect personal data from children.
Changes to this policy
We may update this policy periodically. When we do, we will revise the effective date above. Continued use of the site after an update constitutes acceptance of the revised policy.
Contact us
Questions or concerns about this policy? Reach us at hello@tradesiteforge.com or through our contact page.